Privacy Policy
This Privacy Policy explains how Rajindera Lock & Key Store (“we”, “us”, “our”) collects, uses, and protects your information when you use our website rkkeys.co.in and our KeySpot mobile app (together, the “Services”).
1. Information We Collect
1.1 Information you provide to us
- Account information: name, email address, phone number, and password when you register or log in.
- Order information: billing and delivery address, products purchased, order history, and order status.
- Communication information: messages you send us through WhatsApp chat, contact forms, or email/phone support.
1.2 Information collected automatically
- Cookies and similar technologies: used to keep you logged in, remember your cart, and understand how the site is used. See Section 4.
- Device and usage information: IP address, browser type, device type, pages viewed, and general usage patterns.
1.3 Information specific to the KeySpot app
- The app requires internet access to load site content and checks your network connection status.
- If you download a file through the app (such as an invoice), it is saved to your device’s Downloads folder using Android’s standard download system.
- The app does not access your camera, contacts, location, or photos.
1.4 Payment information
Payments are processed by Razorpay. We do not store your full card, UPI, or net-banking credentials on our servers — these are handled directly by our payment processor in accordance with their own privacy and security standards.
2. How We Use Your Information
- To create and manage your account
- To process, fulfil, and deliver your orders
- To respond to your questions and provide customer support, including via WhatsApp
- To send order updates and, where you’ve agreed to receive them, offers or announcements
- To keep the Services secure and prevent fraud or misuse
- To understand how the Services are used so we can improve them
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Payment processors, to complete your transactions
- Delivery and logistics partners, to ship your orders
- WhatsApp / Meta, when you choose to contact us via WhatsApp chat, subject to WhatsApp’s own privacy policy
- Service providers who help us run the website and app (e.g. hosting), under obligations to protect your data
- Law enforcement or regulators, only where required by law
4. Cookies
We use cookies to keep you signed in, remember items in your cart, and understand site traffic. You can control or disable cookies through your browser settings, though some parts of the site (such as staying logged in or checkout) may not work correctly without them.
5. Data Retention
We keep your account and order information for as long as your account is active, and afterward for as long as needed to meet our legal, accounting, or tax obligations, after which it is deleted or anonymized.
6. Your Rights
You can:
- Access or update your account details at any time by logging in
- Request a copy of the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent for marketing communications at any time
To make any of these requests, contact us using the details in Section 9.
7. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections between your device and our servers. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.
8. Children’s Privacy
Our Services are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Email: rkkeysldh@gmail.com
- Phone / WhatsApp: +91-9855651364
- Address: Shop No. 477/c, Near Bus Stand Rd, Ashok Nagar, Jawaharnagar, Ludhiana, Punjab 141002
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent changes. Continued use of the Services after changes take effect means you accept the updated policy.