Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how Rajindera Lock & Key Store (“we”, “us”, “our”) collects, uses, and protects your information when you use our website rkkeys.co.in and our KeySpot mobile app for iPhone (together, the “Services”).

1. Information We Collect

1.1 Information you provide to us

  • Account information: name, username, email address, phone number, business name, and password when you register or log in. We review new accounts before approving them, and may use this information to verify your business.
  • Order information: billing and delivery address, products purchased, order history, and order status. Items you save to your wishlist and your saved addresses are also stored with your account.
  • Communication information: messages you send us through WhatsApp chat, contact forms, or email/phone support.

1.2 Information collected automatically

  • Cookies and similar technologies (website): used to keep you logged in, remember your cart, and understand how the site is used. See Section 4.
  • Device and usage information: IP address, browser type, device type, pages viewed, and general usage patterns when you use the website.

1.3 Information specific to the KeySpot app

  • Internet access: the app needs an internet connection to load products and your account, and checks your connection status to tell you when you are offline.
  • Push notifications (optional): if you allow notifications, we store a notification token for your device so we can send order updates (for example, when an order is confirmed or dispatched). You can turn notifications off at any time in your iPhone’s Settings.
  • Face ID / Touch ID (optional): if you turn on biometric sign-in, your sign-in details are saved in your iPhone’s secure storage (Keychain) on your device only. Your face or fingerprint data is handled entirely by Apple and is never seen by or sent to us.
  • Crash reports: if the app crashes or hits an error, a technical report is sent to our error-monitoring service (Sentry). It includes technical details such as your device model, iOS version, app version, and what the app was doing when the problem happened, along with an internal account number. It does not include your name, email address, or IP address.
  • Permissions: the app does not access your camera, contacts, or location, and it does not read your photo library.
  • Recently viewed products are remembered on your device only.
  • We do not use advertising or tracking SDKs, and we do not track you across other companies’ apps or websites.

1.4 Payment information

Orders placed in the app are paid by bank transfer or UPI, outside the app. After you place an order, the app shows the store’s bank account details and a UPI QR code so you can pay from your own bank or UPI app. We never see or store your card details or your bank or UPI login details. If you send us a payment screenshot on WhatsApp, we use it only to match the payment to your order. We keep your order amount, the payment status we record for the order and, if you send one, the payment reference.

2. How We Use Your Information

  • To create, verify, and manage your account
  • To process, fulfil, and deliver your orders
  • To respond to your questions and provide customer support, including via WhatsApp
  • To send order updates (including push notifications) and, where you’ve agreed to receive them, offers or announcements
  • To keep the Services secure and prevent fraud or misuse, including checking that payments match orders
  • To find and fix crashes and errors, and to understand how the Services are used so we can improve them

3. How We Share Your Information

We do not sell your personal information. We share it only with:

  • Delivery and logistics partners, to ship your orders
  • Notification services (Apple’s push notification service and Expo, which delivers notifications to the app), to send you order updates
  • Error-monitoring service (Sentry), to receive the crash reports described in Section 1.3
  • WhatsApp / Meta, when you choose to contact us via WhatsApp chat, subject to WhatsApp’s own privacy policy
  • Service providers who help us run the website and app (e.g. hosting and email delivery), under obligations to protect your data
  • Law enforcement or regulators, only where required by law

4. Cookies (Website)

Our website uses cookies to keep you signed in, remember items in your cart, and understand site traffic. You can control or disable cookies through your browser settings, though some parts of the site (such as staying logged in or checkout) may not work correctly without them. The KeySpot app does not use cookies for tracking.

5. Data Retention and Account Deletion

We keep your account and order information for as long as your account is active, and afterward for as long as needed to meet our legal, accounting, or tax obligations, after which it is deleted or anonymized.

Deleting your account: in the KeySpot app, open the Account tab and tap Delete my account. This sends your request to our team, who will process it and confirm to you by email. We aim to complete deletion requests within 30 days. Order and invoice records that we are legally required to keep for accounting and tax purposes are retained, and are no longer linked to a usable account. You can also make this request by contacting us using the details in Section 9.

6. Your Rights

You can:

  • Access or update your account details at any time by logging in
  • Request a copy of the personal information we hold about you
  • Request correction or deletion of your personal information, including from inside the app as described in Section 5
  • Turn off push notifications in your iPhone’s Settings, and turn off biometric sign-in in the app’s Account screen
  • Withdraw consent for marketing communications at any time

To make any of these requests, contact us using the details in Section 9.

7. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections between your device and our servers, hashed passwords, and rate limits on sign-in attempts. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.

8. Children’s Privacy

Our Services are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

  • Email: rkkeysldh@gmail.com
  • Phone / WhatsApp: +91-9855651364
  • Address: Shop No. 477/c, Near Bus Stand Rd, Ashok Nagar, Jawaharnagar, Ludhiana, Punjab 141002

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent changes. Continued use of the Services after changes take effect means you accept the updated policy.